Terms and Conditions

Laura Farms Return and Refund Policy

Effective Date: June 20, 2025

At Laura Farms, we strive to provide high-quality products and exceptional customer service. This Return and Refund Policy outlines the terms under which you may return products purchased from www.laurafarms.com or directly from Laura Farms. Please review this policy carefully before making a purchase.

1. Eligibility for Returns

We accept returns for products that meet the following conditions:

• Defective or Damaged Products: Products that arrive damaged, spoiled, or otherwise defective due to our error.

• Incorrect Orders: Products that were shipped incorrectly or do not match the description provided at the time of purchase.

• Perishable Goods: Due to the nature of perishable agricultural products (e.g., fresh produce), returns are only accepted if the product is spoiled or unsafe for consumption upon delivery.

• Non-Perishable Goods: Items such as seeds, tools, or packaged goods must be unused, unopened, and in their original packaging.

Returns must be requested within 30 days of delivery for non-perishable goods or within 48 hours of delivery for perishable goods, unless otherwise required by applicable law.

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Products that have been opened, used, or damaged after delivery, unless defective.

• Custom-ordered or personalized products (e.g., specially sourced seeds or custom farm supplies).

• Gift cards or promotional items.

• Products marked as “final sale” at the time of purchase.

3. Return Process

To initiate a return, please follow these steps:

1 Contact Us: Email support@laurafarms.com or call [insert phone number, e.g., (123) 456-7890] within the applicable return period. Provide your order number, a description of the issue, and photos of the product (if applicable, e.g., for damaged or defective items).

2 Receive Approval: We will review your request and provide a Return Authorization (RA) number if approved. Returns without an RA number will not be accepted.

3 Ship the Product: Package the item securely and include the RA number. Ship the product to the address provided in the RA instructions. You are responsible for return shipping costs unless the return is due to our error (e.g., defective or incorrect product).

4 Inspection: Upon receipt, we will inspect the returned product to confirm it meets the eligibility criteria.

4. Refunds

Once your return is received and approved, we will process your refund as follows:

• Refund Method: Refunds will be issued to the original payment method used for the purchase.

• Timing: Refunds will be processed within 7-10 business days of receiving the returned product. Please allow additional time for your bank or credit card issuer to process the refund.

• Amount: Refunds will include the purchase price of the returned item(s), excluding original shipping costs, unless the return is due to our error. If we cover return shipping (e.g., for defective items), no additional shipping costs will be deducted.

• Partial Refunds: For returns of partially used or partially damaged non-perishable products, we may issue a partial refund at our discretion.

5. Exchanges

We offer exchanges for defective or incorrect items, subject to availability. If a replacement is not available, we will issue a refund or store credit, at your choice. To request an exchange, follow the same return process outlined above and indicate your preference for an exchange.

6. Shipping Issues

• Non-Delivered Orders: If your order is lost or not delivered within the estimated delivery timeframe, contact us within 30 days of your order date. We will investigate and, if eligible, provide a replacement or refund.

• Damaged During Shipping: If a product arrives damaged, please notify us within 48 hours of delivery with photos of the damage and packaging. We will arrange for a replacement or refund.

7. Customer Responsibilities

• Ensure perishable products are stored properly upon receipt to maintain eligibility for returns (e.g., refrigeration for fresh produce).

• Package return items securely to prevent damage during transit.

• Provide accurate information during the return process to avoid delays.

8. Exceptions and Special Circumstances

If you believe your situation warrants an exception to this policy (e.g., late notification due to extenuating circumstances), please contact us at support@laurafarms.com. We will review requests on a case-by-case basis but are not obligated to accept returns outside the stated terms.

9. Compliance with Applicable Law

This policy is designed to comply with applicable consumer protection laws. If any part of this policy conflicts with your legal rights, those rights will prevail to the extent required by law. For example, residents of certain jurisdictions (e.g., the EU or California) may have additional return or refund rights.

10. Contact Us

If you have questions about this Return and Refund Policy or need assistance with a return, please contact us at:

Laura Farms
[Insert Address, e.g., 123 Farm Lane, Springfield, IL 62701, USA]
Email: Lauracarlson229@gmail